Refund Policy

When you can get a refund

• Within 7 days of purchase, if the software does not function on your machine after support has tried to help.
• If you were charged twice, or the wrong tier was delivered.

When you cannot

• After 7 days from purchase.
• If the license was revoked for breaking the terms — sharing keys, reselling or cracking.
• If the only reason is an account action taken by a server operator. That is outside our control.

How to request one

Open a ticket in our Discord with your order ID (shown at checkout and in your dashboard) and a short description of the problem. Support will try to fix it first; if it cannot be fixed, the refund is issued to the original payment method.

Processing time

Refunds are approved within 1 business day. The money returns to your card within 5–10 business days depending on your bank.